Article published by Home Business Magazine
Expanding your business in international markets involves risks that should be meticulously calculated. It requires additional steps
to your planning process, but the results can be very rewarding!
Having solid operations at home is usually a first step to a successful international expansion. Mastering the production, and the
overall business experience, will give you the initial confidence to attract strategic partners.
Begin with a thorough marketing plan, which will serve as a reference to all individuals involved with the business. The document
should include all aspects of the product or service life, from complete research to launch, implementation and execution. This
will be key for your business plan.
Starting with a comprehensive research plan
A detailed research plan will help you make informative decisions on the objectives and strategies. It will also help you decide how
to enter that market, whether by finding a local partner to distribute your goods, or by opening sales offices and importing your
products, or by building facilities to produce your goods in the new market.
The analysis of the macro environment is one of the most important steps of international planning. This involves a clear
understanding of the political, social and economic climate of the target market. Search for trends and forecasts of variables like
the exchange rate, inflation, unemployment rate, purchasing power, import barriers and tariffs, and important socio-political
events. You need to understand what affects your audience and the industry in general. These issues will hugely impact your
operations, and your business model should make provisions for them.
Next, compile information about the audience you want to reach: gender, average age and income, geography, preferences,
decision and purchasing process, etc. Based on cultural background, consumers in other markets have a different perception of
products, brands and related services. This will dictate the level of adjustment required to your line of products and how you will
promote it to that audience. The importance of understanding diversity cannot be overemphasized. A common mistake that
many companies make is to lump many countries together into regions. Each country on every continent has very individualized
habits and traditions that you should take into consideration.
Another important element of your research should be the accessibility of local expertise to support your operations. Search for
partners that can complement your business model in areas such as sales, operations, supply chain, legal, accounting and
distribution. Also investigate the availability of local talent to manage and run your operations. Allowing for a fast and dynamic
local decision-making process is vital for a successful expansion.
Then you should examine the competitive environment using the “SWOT” analysis technique. At this time, investigate all public
information available about your top competitors, and get a clear knowledge of their Strengths and Weaknesses. Find out the
barriers for entrants, be aware of your limitations as a new player, and know potential cultural pre-concepts that may affect you
as a foreign brand. With this information in hand you will be able to compare and elaborate on your Opportunities and Threats.
You want this section to be very objective, with clear bullet point lists.
Setting the basis
The next step is to quantify your targets. This should include your transaction volume and revenue targets; most multinational
companies use the US dollar as the official currency for revenue reports. Due to exchange rate fluctuations, it is recommended to
track results in both local currency and the US dollar. Create multiple columns with targets for the year, and also broken down by
quarter. On a separate chart, break it down further by distribution channel such as intermediaries, in store, online, etc. Detailed
reports will help you understand market seasonality and channels.
After conducting thorough research and setting your targets, you are ready to develop your key marketing objectives. Use this
opportunity to figure out the macro course of actions that will enable your company to reach its numeric targets. Be realistic;
think through objectives that are both aggressive and achievable. Some important objectives at this stage usually involve
branding, product development and distribution channel mix. List a minimum of three but no more than six or seven key
marketing objectives for the year. Consider hiring your local manager before or during this stage; the involvement of this
professional in the planning process can be very valuable for the success of your international expansion.
Next, work on the strategies and activities in support, which are the means to realize your objectives. Start with the
‘communications message’, the sentiment you want associated with your brand. Use in-country assistance to consolidate a single
powerful message that should be reflected in all points of contact with customers such as brochures, advertising, website, stores,
press releases, etc. Sometimes a message that is successfully communicated at home is translatable, but in most cases it will
require adjustments to the native culture, which is why the use of local assistance is vital.
Then, develop the key marketing strategies, supported by tactics and programs to execute them. In essence, strategy is how
resources are distributed and utilized to achieve your key objectives. Tactics and programs are important to make the strategies
As you work through your six or seven strategies, focus on delivering distinctive value to your customers through your programs.
You don’t have to limit the number of programs and tactics under each strategy. Keep them focused, with clear implementation
facts and time schedules. All should be visually organized, so your team can envision how the tactics and programs relate to each
strategy, and how all strategies will contribute to the overall objectives. Bear in mind the resources and marketing funds available
for the year.
Finish your plan with a detailed budget chart, breaking it down by activities and costs, in both currencies. In the future, a year-
over-year comparison will be helpful to evaluate the results and calculate return on investment.
A marketing plan is not a static document. Revisions should be made at least quarterly, as your team becomes more
knowledgeable about the new market. In addition to the numeric targets, it is useful to establish parameters to measure the
effectiveness of your strategies, tactics and programs. Determine what to evaluate, and establish standards of performance, but
be careful with misleading comparisons between different markets. This exercise will allow you to take corrective action, adjusting
your marketing strategies to be more competitive during the year.
These are the basics of effective international marketing planning. Once implementation is in place, have your mind set for future
expansions, developing a business model that can be recreated in other countries, with proper adjustments. And finally, be sure
to involve your team throughout the process, and make allowances for cultural distinction in management style!
© Lima Lerch Consulting 2006-2007. All Rights Reserved.
ABOUT THE AUTHOR
Renata L.Lerch, founder and managing director of Lima Lerch Consulting, has worked with strategic marketing for over 16 years.
Before starting Lima Lerch Consulting, she managed marketing and business development in large multinationals, covering the US,
European and Latin American markets. She holds 2 MBAs
Lima Lerch Consulting (www.limalerchconsulting.com) provides leading marketing consulting services to companies in the US
and Latin America.
Contact us at email@example.com, or logon to limalerchconsulting.com.
Renata’s direct e-mail address is firstname.lastname@example.org